Anthony has spent over 20 years leading the development of innovation and customer strategy in UK food retail and hospitality. His work includes the creation of the Little Waitrose convenience format, the introduction of sushi counters into UK supermarkets, and the successful global redesign of Costa Coffee.

Anthony helps our clients in markets such as EV mobility where a step-change in customer experience is required. He also leads our London market visit programme with a particular focus on innovation and the stories behind it.